When we receive your submission a Complaint Specialist will review it and determine the appropriate response. We endeavour to respond to all complaints and enquiries as quickly as possible if you have:

• 问一个相关的问题，或者
• 提出了一个我们可以合理回应的噪音问题.

如果您之前与我们联系并收到回复, we may not respond further if there is not additional information that we can reasonably provide.

我们将尽可能以书面形式答复你. 这是因为航空可能很复杂. In our experience, the information we need to provide to you is best explained in writing. If you contact us by phone generally we will not try to answer your questions on the spot. We will investigate and research your concerns and then write to you with our findings. If you have further questions after reading our response we will be happy to discuss these with you.

If you are not satisfied with the response you receive you may ask for your complaint to be escalated for a review.

对于您向我们提出的每个问题，我们都会创建一个带有案件编号的案例. 如果您就同样的问题再次与我们联系，我们会在该情况下添加注释. 我们不创造一个新的案例. This is because we consider all submissions about the same issue to be the one complaint.

If we cannot identify any way to solve your problem we will be clear and honest with you about this and we will explain the reasons why. 一旦我们这样做了, 并向你提供了所有相关信息, 我们可以通知你，我们不指望在这个问题上再给你答复.

您只需与我们联系一次，我们就会认真考虑您的投诉. 如果我们收到关于同一事件的多个投诉，目前正在等待回应, 如果进一步的提交没有引起新的问题, 我们将通知你方，我们不需要进一步的信息, 在我们回复之前，没有必要继续CQ9电子.

我们调查向我们提出的问题. If we find some way that a change could be made to give a better noise outcome to residents, 我们将提交给进一步的详细调查.

在考虑任何改变时, first of all we must have regard to safety – any change that could compromise safety cannot be progressed.

Managing aircraft in a regular way and minimising complexities are central tenets of safety. We also consider the efficient operations of the airport and whether there would be an overall noise improvement for the community. We do not generally consider that moving noise from one part of the community to another is a noise improvement, 除非受影响的CQ9电子口非常少. In considering this we have to have regard to the entire flight path and the fact that moving it at one point may result in adverse effects many kilometres away.

不幸的是, the reality is that it is very difficult to identify flight path changes in metropolitan areas that can be made without moving the noise, 或者牺牲cq9电子游戏网站或效率.

我们每月制作报告，其中包括投诉CQ9电子提出的问题. 这些都可以通过我们的 你家附近的飞机 页面. 我们也制作季度投诉报告给 cq9电子游戏网站航空谘询小组.

的 飞机噪音申诉专员 conducts independent administrative reviews of 航空负责 management of aircraft noise-related activities, including the handling of complaints or enquiries made to 航空负责 about aircraft noise, community consultation processes related to aircraft noise and the presentation and distribution of aircraft noise-related information.

If you are dissatisfied with the way your complaint has been handled you may request a review by the 飞机噪音申诉专员.